Exchange & Returns

Exchanges and Returns should be sent to:

Frog Island Triathlon, 5 Frog Island, Leicester, LE3 5AG

You have the right to cancel an order within 7 days of receiving the goods. If you wish to do so you must notify us by email or letter.

Items will have to be returned by yourself at the customers cost. It is recommended item(s) are returned by recorded delivery.

Returned goods may incur a charge equivalent to 10% of the item/s value for restocking unless otherwise agreed in advance with our staff.

Exchanged items do not incur the 10% restocking charge.

Worn, personalized, bespoke or specially manufactured items cannot be returned.

Postage and packing costs are not refundable.

An exchanged item may be subject to a new shipping charge.

Refunds will only be paid if items are received in their original packaging, with labels and in perfect condition.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm .